Latest Thinking Blog

In the competitive landscape of today’s market, the value of a product or service is not solely determined by its inherent features or...

In the complex world of business, understanding how to deliver value is critical to success. However, value is not a one-size-fits-all...

In today's fast-paced business environment, a clear vision is more critical than ever for organizations aiming to achieve long-term...

One of the perhaps more interesting and practical aspects of ITIL 4 is referred to as “the guiding principles,” described as...

How many people, I wonder, remember the help desk software, SupportMagic, DOS version 1.5? I began working with that software back in...

Why did I write the book "The V*A*L*U*E Formula"? I've been asked that question a number of times and the answer is simple. It is only...

“Out with the old, in with the new” is a phrase which has been uttered for millennia. With the recent introduction of ITIL 4, this phrase...