Latest Thinking Blog

Focus on Value: A Fundamental Forumula

One of the perhaps more interesting and practical aspects of ITIL 4 is referred to as “the guiding principles,” described as...

The question isn't "What is ITIL 4?" The question is "What is ITIL for?"

How many people, I wonder, remember the help desk software, SupportMagic, DOS version 1.5? I began working with that software back in...

Living a life of VALUE

Why did I write the book "The V*A*L*U*E Formula"? I've been asked that question a number of times and the answer is simple. It is only...

What is dead may never die.

“Out with the old, in with the new” is a phrase which has been uttered for millennia. With the recent introduction of ITIL 4, this phrase...

The New and Improved ITIL 4!

Recently my good friend, Paul Wilkinson, of GamingWorks, posted on LinkedIn: “I am curious to hear initial feedback on ITIL4. what is...